Help & Frequently Asked Questions (F.A.Q.)

Finding Your Answer

Welcome to the Murdoch's F.A.Q. pages. We want you to get your answered as quickly as possible. Please browse through these pages to see if your question can be answered by one of our standard policies. If not, we encourage you to contact Murdoch’s customer service at 855-232-9104, customerservice@murdochs.com, or by clicking on the chat icon at the top of this page.

Shopping Related Questions

Shopping Related Q & A

Why don't you have all your products online?

Each month we are adding new products to the online store. As we strive towards the goal of having all our products available online, we ask for your patience and understanding. We want to make sure all product information and images are correct before representing any of our products on our site.

How do I create an account?

Creating an account is easy. Click on CREATE ACCOUNT on the top of any page. A new page will open asking for your name, email address and password. Follow the instructions being sure to create a password of 6 characters and at least 1 non-alphabetic character.

Why do I need an account?

Having an account at murdochs.com allows us to provide the best possible customer service to you. Once logged in, you can save multiple shipping addresses, save credit card billing information, and view your order history.

How do I login?

To login to your account, click on the SIGN IN button on the top of any page. When the new page opens, enter your email address and password.

What if I can't remember my password?

If you are trying to login and can't remember your password, click on the FORGOT YOUR PASSWORD? Link. When the new page opens, enter your email address and we will send you a link to reset your password. It's that easy.

Does Murdoch's offer a quantity pricing discount for a large order of the same item?

Yes. For select brands, we do offer a quantity discount for a high volume order of the same item. Contact our customer service team at 855-232-9104 to learn if your order will qualify for a quantity price discount.

May I use a Canadian bank issued credit card to place my order?

Murdochs.com only accepts U.S. bank issued credit cards at this time. Customers from Canada may want to visit our retail stores, where they may use most Canadian credit cards to make purchases.

Finding Your Answer

Welcome to the Murdoch's F.A.Q. pages. We want you to get your answered as quickly as possible. Please browse through these pages to see if your question can be answered by one of our standard policies. If not, we encourage you to contact Murdoch’s customer service at 855-232-9104, customerservice@murdochs.com, or by clicking on the chat icon at the top of this page.

Shipping Related Questions

Shipping Q & A

Are there shipping charges for online orders?

Yes, each online order incurs shipping charges based on the dimension, weight, and destination of the shipment. You will be able to see the shipping charges before you finish the check out.

How do I know when my order has shipped?

You will receive an email from Murdoch's letting you know that your online order has shipped with a tracking number included.

What are your shipping rates?

For more information about the cost to ship your order, please visit our shipping rates page.

How long will it take for my order to arrive?

We strive to get your order to you quickly. Before your order is handed over to a shipping company, it is processed. It typically takes one to two business days to process your order, but processing times may vary between several hours and several business days. Orders shipped with Ground Shipping are typically in transit 1-7 business days. Orders shipped with 3-Day Select Shipping are typically in transit 3 business days. Orders Shipped with Overnight Express or Overnight Saver arrive within 1 business day of being picked up by the shipping carrier. Please note that orders may arrive in multiple shipments. If you have concerns about your order arriving on time or which shipment method is appropriate for your needs, call our customer service team at 855-232-9104 before placing your order.

From what location does my order ship?

Most Murdochs.com orders ship directly from our fulfillment center in Missoula, Montana. Some orders ship directly from the manufacturer's warehouses, which are located throughout the United States.

Do you ship to Canada or to any other country outside of the U.S.?

Murdochs.com ships only to addresses within the United States.

By what carrier will my order ship?

Your order will ship via USPS or UPS depending on what we believe is the best option for your package to arrive efficiently and in good condition at the shipping address specified by you during the order checkout process.

Finding Your Answer

Welcome to the Murdoch's F.A.Q. pages. We want you to get your answered as quickly as possible. Please browse through these pages to see if your question can be answered by one of our standard policies. If not, we encourage you to contact Murdoch’s customer service at 855-232-9104, customerservice@murdochs.com, or by clicking on the chat icon at the top of this page.

Returns Related Questions

Returns Q & A

How do I return a product?

We want you to be happy with your purchase. If you don't like what you order, or it just doesn't work out, we will provide a refund or exchange the item. Click on the RETURN POLICY link on the bottom of any page and follow the instructions provided.

Can I return a product to a store?

Absolutely. Products purchased online or in a store can be returned at any of our stores. Click on the RETURN POLICY link on the bottom of any page for the details our return policy.

Finding Your Answer

Welcome to the Murdoch's F.A.Q. pages. We want you to get your answered as quickly as possible. Please browse through these pages to see if your question can be answered by one of our standard policies. If not, we encourage you to contact Murdoch’s customer service at 855-232-9104, customerservice@murdochs.com, or by clicking on the chat icon at the top of this page.

Gift Card Related Questions

How do I get a gift card?

Murdoch's gift cards can be purchased online or in any retail location.

What the heck is an eGift Card?

If you like to be "green", spare the tax on the environment and send an eGift Card to your family or friends. eGift Cards arrive via email and can be used online or in any retail location.

May I return a gift card?

Gift cards cannot be returned or refunded. If you are not happy with any purchase you make using a gift card, please refer to our return policy.

How are traditional gift cards shipped?

Gift cards purchased online are shipped First Class USPS.