Help & Frequently Asked Questions (F.A.Q.)

Why don't you have all your products online?

Each month we are adding new products to the online store. As we strive towards the goal of having all our products available online, we ask for your patience and understanding. We want to make sure all product information and images are correct before representing any of our products on our site.

How do I create an account?

Creating an account is easy. Click on CREATE ACCOUNT on the top of any page. A new page will open asking for your name, email address and password. Follow the instructions being sure to create a password of 6 characters and at least 1 non-alphabetic character.

Why do I need an account?

Having an account at murdochs.com allows us to provide the best possible customer service to you. Once logged in, you can save multiple shipping addresses, save credit card billing information, and view your order history.

How do I login?

To login to your account, click on the SIGN IN button on the top of any page. When the new page opens, enter your email address and password.

What if I can't remember my password?

If you are trying to login and can't remember your password, click on the FORGOT YOUR PASSWORD? Link. When the new page opens, enter your email address and we will send you a link to reset your password. It's that easy.

Are there shipping charges for online orders?

Yes, each online order incurs shipping charges based on the dimension, weight, and destination of the shipment. You will be able to see the shipping charges before you finish the check out.

How do I know when my order has shipped?

You will receive an email from Murdoch's letting you know that your online order has shipped with a tracking number included.

How do I return a product?

We want you to be happy with your purchase. If you don't like what you order, or it just doesn't work out, we will provide a refund or exchange the item. Click on the RETURN POLICY link on the bottom of any page and follow the instructions provided.

Can I return a product to a store?

Absolutely. Products purchased online or in a store can be returned at any of our stores. Click on the RETURN POLICY link on the bottom of any page for the details our return policy.

How do I get a gift card?

Murdoch's gift cards can be purchased online or in any retail location.

What the heck is an eGift Card?

If you like to be "green", spare the tax on the environment and send an eGift Card to your family or friends. eGift Cards arrive via email and can be used online or in any retail location.

May I return a gift card?

Gift cards cannot be returned or refunded. If you are not happy with any purchase you make using a gift card, please refer to our return policy.

How are traditional gift cards shipped?

Gift cards purchased online are shipped First Class USPS.