Home / Customer Service
FAQ

MURDOCH'S RETURN & EXCHANGE POLICY

Boot Spur Clickable

Our Guarantee

Murdochs.com stands behind all of its products. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

 
Boot Spur Clickable

In-Store Returns & Exchanges

Returned items must be in resalable condition. When returning clothing or boots, please include all original tags. For an item to be returned, it must be in like-new condition, free from any external debris, wear marks, and/or stains.

With A Receipt

Items returned that are accompanied by a receipt will be refunded at the original purchase price, to the original payment method, plus applicable sales taxes. If the return is over $200, and was originally paid for with a check or cash, a check will be cut from our Home Office for the full amount of the refund as stated above. Without the original bankcard present, we will issue a gift card in the full amount of the refund as stated above.

Without A Receipt

Items returned without a receipt will be processed at the lowest sale price, plus applicable sales tax. Such items may be exchanged for the same product, or returned for merchandise credit in the form of a Murdoch’s gift card.

 
Boot Spur Clickable

Murdochs.com Returns

Returned items must be in resalable condition. When returning clothing or boots, please include all original tags. For an item to be returned, it must be in like-new condition, free from any external debris, wear marks, and/or stains.

Murdochs.com orders can be returned within 60 days of the shipping date for a full refund as long as the items haven't been used. *Some restrictions apply.

We recommend you try all clothing on before removing tags and/or washing the garment. For footwear, please try shoes on and walk on carpeted surfaces only to avoid scuffing.

To return items in your order, you can initiate a return through your Murdochs.com account or by contacting our Customer Service team at 855-232-9104, Monday-Friday, 8AM to 5PM Mountain Time.

There is a flat fee of $8.00 for using the pre-addressed, UPS return shipping label we provide through our return process. After your return is accepted, we'll refund your original payment method less the return shipping fee.

 
Boot Spur Clickable

Murdochs.com Exchanges

At this time, we cannot directly exchange items. If you are looking to exchange an item you’ve purchased online, you will need to call our Customer Service department and first return the item, then place a new order for the exchange. Exchange orders receive free shipping, and you will receive a full refund for the return minus return shipping charges once we receive the item.

 
Boot Spur Clickable

Price Adjustments

Murdochs.com will honor a price adjustment on full-price merchandise (excluding gift cards) within 5 days of the original purchase. Items not purchased at full price are ineligible for price adjustments.

 
Boot Spur Clickable

What Are Resalable Items?

Resaleable items are:

  • Clean
  • Unwashed
  • Unworn
  • Unscuffed
  • Have original tags still attached
 
Boot Spur Clickable

Guidelines & Restrictions

Our standard return policy does not apply to the following items, which may not be returned:

  • Ammunition, firearms, gunpowder, and primers
  • Vaccines
  • Refrigerated items
  • Live animals
  • Any items cut to length at a customer's request
  • Gift Cards
 
Boot Spur Clickable

The Following May Be Returned As Long As The Following Criteria Is Met

Gasoline-engine powered items may be returned within 60 days of purchase with the original sales receipt. The item must be returned in its original packaging and with all accompanying manuals and accessories. All fluids (gas and oil) must be drained out of the engine before being returned to us. After 60 days, you will need to return these items directly to the manufacturer, under the manufacturer's warranty.

Gasoline engine-powered items include: Generators, lawnmowers, chainsaws, mowers, trimmers, and log splitters.

Boot Spur Clickable

Additional FAQs

How do I return a product?

We want you to be happy with your purchase. If you are not completely satisfied with your order, you can initiate a return through your Murdochs.com account or contact our Customer Service team at 855-232-9104, Monday-Friday, 8AM to 5PM Mountain Time. Please see our Return Policy for more information.

Can I return a product I purchased online to a Murdoch’s store?

Yes, orders placed on Murdochs.com can be returned online or at any of our retail locations. Please see our Return Policy or more information.

Can I exchange an item I purchased for an item of the same price?

Unfortunately, we are not able to do direct exchanges. You will need to place a new order for the replacement item. If you would like assistance, please call our Customer Service team at 855-232-9104, Monday-Friday, 8AM to 5PM Mountain Time.

Can you refund to a gift card?

Refunds are issued via their original method of payment. Therefore, if your order was origianlly placed with a gift card, we will issue your refund via a new eGift card.

Can I return an item I purchased in a store to Murdochs.com?

No, our online store is not able to accept returns made in one of our retail locations. Please contact the store you originally purchased the item from to discuss your return options.

How much do you charge to return an order placed online?

If you initiate a return via your Murdochs.com account or Customer Service, an $8 fee will be deducted from your return for the cost of a UPS return shipping label. You can also return your items choosing your own shipping method.

You can avoid paying for return shipping by returning the items to one of our retail locations. Please see our Return Policy for more information.