HOW IT WORKS
Choose your preferred store by changing your account preferences or clicking on the store icon at the top of the page.
Choose the preferred delivery method for each item - pick up or Shipping. It's that easy!
You will receive a 'Ready for pick up'
email within 2 hours of the order being placed.
Wait to come to the store until you’ve received this email.
Pick it up
Bring your 'Ready for pick up' email, a government-issued ID, & original payment method with you.
Want curbside pick up? Call your local store when you’ve arrived. A Murdoch’s employee will bring your order out as soon as they can.
Placing an Order
Is Buy Online Pick Up in Store available in my area?
Available in All Murdoch's locations.
Can I buy anything online and pick it up in-store?
Since most of our products are available for pick up, we decided it’d be easier to label the products that aren’t included.
These items are clearly marked as ‘Available in Store Only’ on the website. Items with limited or no stock in your store will also be temporarily unavailable for pick up.
Products that are never available through Buy Online Pick Up in Store include items that have government or brand restrictions, such as firearms, ammo, reloading supplies, and auto batteries. However, you can still check the inventory of these items before you purchase in the store.
All power equipment is fueled, oiled and started on location by our team members. Product is not sold in boxes. Please bring appropriate vehicle for transport, and allow extra time when picking up power equipment. Warranty paper must be filled out at time of pick up..
Can I pick up some items at the store and have some items shipped to my home?
Yup. However, each order can only contain one shipping address and one store location.
Can I place an order over the phone for curbside pick up?
Most Murdoch’s locations will take phone orders for customers that don’t have reliable internet service or experience with computers. However, we encourage our customers to use Murdochs.com first before arranging any over-the-phone transactions.
Picking up an Order
How soon will my order be ready for pick up after I've ordered online?
We will send an email when your order is ready to pick up, typically within 2 hours. Wait to come to the store until you have received the ‘Ready for Pick’ up email. Orders placed after 5pm will be available to pick up the next day.
Is my order ready for pick up?
As soon as your order is ready to come grab, you will receive an email from us with pick-up instructions.
What do I need to know about picking up Power Equipment?
All power equipment is fueled, oiled and started on location by our team members, product is not sold in boxes, bring appropriate vehicle for transport, allow extra time when picking up power equipment, warranty paper must be filled out at time of pick up.
Where do I go for curbside pick up?
Every Murdoch's has a different layout. Give your store a call when you arrive to pick up your order and a Murdoch’s team member will guide you through the process. Heads up! You'll be asked to show some ID, and share the make, model, and color of your vehicle.
Where should I go to pick up my order once I arrive at the store?
Head to your local store and look for the “Online Order Pick Up” sign. Can’t find it? Don’t be shy. Ask one of our team members for help.
Our Online Order Pick Up counters are typically in the front of the store, but this varies slightly between stores locations.
Once my order is ready, how long will it be available for pick up?
We’ll hold your order for 7 days after you receive your final confirmation email. After 7 days, we will cancel your order and your credit card will not be charged.
What do I need to bring to the store to pick up my order(s)?
Bring your “order ready for pick up” email, original payment method, & present one of the following forms of ID to a team member at the Online Order Pick Up counter. Be sure the ID is valid and has not yet expired.
- Government-issued photo ID
- State-issued driver's license
- State-issued ID card
- U.S. Passport
- Military ID
- Certificate of Citizenship
- Certificate of Naturalization
- Permanent Resident
- Green Card
- Native American Travel Photo ID
Who can pick up my order?
If you need to send someone else to pick up your order, list their name as your alternate during the checkout process. This person can pick up your order by presenting their own valid photo ID.
Will my vehicle be large enough to transport my item?
It depends. Order something big? Be sure to hedge your bets by showing up in a big vehicle. Don’t forget to bring tie-downs or bungie cords to secure your larger items or come in and purchase new ones from our wide selection!
Murdoch’s assembles almost all grills, power equipment, outdoor furniture, wheelbarrows, and carts so please be prepared with a vehicle large enough to transport fully assembled items.
For your safety Murdoch’s is happy to load your merchandise. However, you are responsible for securing your loaded product.
Don’t forget to go into the store to complete your purchase.
Update or Manage an Order
What if I need to cancel my order?
Contact Customer Service at 1-855-232-9104, Mon-Sat 8AM-5PM, Sun 9AM-5PM (MST/MDT) Excluding Holidays, to cancel any orders.
What if I need to return the item(s) I ordered?
Murdoch's stands behind all of its products. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Please visit our Return & Exchange Policy page for more information.
What if the item(s) I ordered is being sold at a lower price at the time of pick up than at the time the original order was placed online?
No worries. Just let us know that you noticed a lower price in the store and we'll adjust the price. After the item has been picked up, we will honor a price adjustment on full-price merchandise (excluding gift cards) within 5 days of the original purchase.